{"id":3588,"date":"2019-06-27T12:43:06","date_gmt":"2019-06-27T12:43:06","guid":{"rendered":"http:\/\/inspirythemesdemo.com\/realplaces\/?page_id=3580"},"modified":"2025-07-09T13:14:02","modified_gmt":"2025-07-09T10:14:02","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.themulberrycollection.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3588\" class=\"elementor elementor-3588\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d1091ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d1091ed\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25536159\" data-id=\"25536159\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58a894dd elementor-widget elementor-widget-text-editor\" data-id=\"58a894dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-quick-and-easy-faqs-faqs-accordion\">            <div class=\"qae-faqs-container qae-faqs-toggle-container\">\n\t\t\t\t\t\t\t<ul class=\"qe-faqs-filters-container\">\n\t\t\t\t<li class=\"active\"><a class=\"qe-faqs-filter all-faqs\" href=\"#\" data-filter=\"*\">All<\/a><\/li>\n\t\t\t\t<li><a class=\"qe-faqs-filter\" href=\"#extras\" data-filter=\".extras\">Extras<\/a><\/li><li><a class=\"qe-faqs-filter\" href=\"#kalkan\" data-filter=\".kalkan\">Kalkan<\/a><\/li><li><a class=\"qe-faqs-filter\" href=\"#legal-and-logistics\" data-filter=\".legal-and-logistics\">Legal and Logistics<\/a><\/li><li><a class=\"qe-faqs-filter\" href=\"#property\" data-filter=\".property\">Property<\/a><\/li><li><a class=\"qe-faqs-filter\" href=\"#reservations\" data-filter=\".reservations\">Reservations<\/a><\/li>\t\t\t<\/ul>\n\t\t\t\t\t<div id=\"qaef-19526\" class=\"qe-faq-toggle legal-and-logistics\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What is the nearest airport to Kalkan and Kas?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\tDalaman is the nearest airport, and the drive takes around 1 hour and 30 minutes to Kalkan. You can also fly into Antalya. However, the journey from Antalya is approximately 3 hours. Dalaman\u2019s new international terminal was completed in mid-2018, meaning\u00a0the airport can now deal with 15 million passengers yearly.\r\n\r\nIf you have a connecting flight via Istanbul, you will fly into the domestic terminal at Dalaman. Non-stop flights from the UK will fly into the international terminal. There is a restriction on liquids in hand luggage, just as there are departing UK airports.\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19525\" class=\"qe-faq-toggle legal-and-logistics\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What currency should I bring with me?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>The currency used in Turkey is the Turkish Lira (TL). Turkish Lira notes start at 5TL, with the largest note being 200TL. We suggest taking a\u00a0small amount of Turkish Lira with you and bringing some Sterling\/Euros, as you generally get a better exchange rate once you have arrived in the resort. Many businesses in Kalkan and Kas are happy to accept sterling, dollars and euros \u2013 however, we suggest changing to Turkish Lira (TL) for a better rate.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19524\" class=\"qe-faq-toggle legal-and-logistics\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Do I need a visa to enter Turkey?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>As of 2 March 2020, British Citizens travelling to Turkey for tourist or business purposes can travel without a visa for visits of up to 90 days in any 180 days.\u00a0UK citizens will also need to make sure that their passport is valid for at least six months from the date they are due to return to the UK. This rule is also effective for the following countries; Austria, Belgium, Croatia, the Republic of Ireland, Malta, Netherlands, Norway, Poland, Portugal and Spain.<\/p>\n<p>An identity card\u00a0is accepted instead of a passport for citizens of Belgium, France, Georgia, Germany, Greece, Italy, Liechtenstein,\u00a0Luxembourg, Malta, Moldova,\u00a0Netherlands, Northern Cyprus, Portugal, Spain, Switzerland and Ukraine.\u00a0Residents from other countries will need to check their Visa requirements.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19523\" class=\"qe-faq-toggle legal-and-logistics\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Are we ATOL or ABTA protected?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>As we are a Turkish-registered company and we only offer holiday accommodation and do not sell package holidays, we are not required to hold an ATOL licence- even with an ATOL licence, there is no protection offered for accommodation-only bookings. Similarly, ABTA does not apply to us as we are a Turkish-registered company who do not sell other companies&#8217; products. It is doubtful that we will become insolvent as we are the leader in villa rentals in Turkey, serving both the national and international markets; however, if you are concerned, you may make a payment with your credit card and benefit from the protection of the Consumer Credit Act.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19522\" class=\"qe-faq-toggle kalkan\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can foreigners get access to local health care?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Healthcare is not covered under the EU, so private health coverage is necessary. Kalkan has a number of private doctors, and the nearest hospital is in Fethiye. Kalkan visitors can also go to the local health centre on Kalamar road, which is called the Kalkan sa\u011fl\u0131k oca\u011f\u0131. You will need to take your passport with you and there is no charge for using their services however you can make a donation.<\/p>\n<p>Doctor:<\/p>\n<p><strong>Dr Niyazi &#8211; +90 532 261 5600.<\/strong> Dr Niyazi is English speaking and available around the clock, 7 days a week. A consultancy fee will apply if you need him to visit you at your accommodation or if you visit him at his office.<\/p>\n<p><strong>Kalkan Medical Centre<\/strong>, Kalamar Road:\u00a0+90\u00a0242 844 1000. With 2 English-speaking doctors. The receptionists do not speak English so if you have any queries it is better to go directly to the health centre.<\/p>\n<p><strong>Pharmacy:<\/strong> There are 3 pharmacies in Kalkan, the Turkish name for pharmacies is ECZANE. There is usually a large red &#8216;E&#8217; signposted outside.<\/p>\n<p>Opening Hours are normally; 09:00 &#8211; 19:30 for the pharmacies and they rotate opening days for Sundays between the three pharmacies.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19521\" class=\"qe-faq-toggle kalkan\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Are there mosquitos in Kalkan?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Since the council began routine spraying, which has significantly decreased the number of mosquitoes, Kalkan visitors shouldn&#8217;t have too many issues with them. The two brands of mosquito plug-ins and sprays that are most frequently available in Kalkan are &#8220;OFF&#8221; and &#8220;Sinkov.&#8221;<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19520\" class=\"qe-faq-toggle kalkan\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What are the restaurants like in Kalkan?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>On the Turkish coastline, Kalkan is said to have the largest concentration of restaurants and bars per square metre. With many restaurants and cafes having spacious roof terraces where you can eat while taking in the sunset, Kalkan is especially well-known for its rooftop dining. In Kalkan, you will feel spoiled for options.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19519\" class=\"qe-faq-toggle kalkan\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What is the nightlife like in Kalkan?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>The bustle of several cafes, restaurants, and pubs at night brings Kalkan&#8217;s Old Town to life. There are some bars in the Old Town, and along the Harbourfront, there are no nightclubs per se. However, these establishments typically remain open until the last customer of the evening leaves. The music bars are small and cosy, playing diverse music to suit all tastes and age groups, and some have\u00a0dance floors. The restrictive regulations in Kalkan keep a great deal of the noise from the bars under control.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19518\" class=\"qe-faq-toggle kalkan\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Are there Supermarkets in Kalkan?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>There are several supermarkets in Kalkan, as well as convenience stores, greengrocers and butchers. The town also holds a weekly open-air market where you can buy a wide range of fruit, vegetables and Turkish delicacies. Read our <a href=\"https:\/\/110design.com\/a-guide-to-kalkan-supermarkets\/\">Kalkan Supermarkets blog<\/a> for a comprehensive guide.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19514\" class=\"qe-faq-toggle kalkan\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can I do other sports and health activities in Kalkan?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>There are multiple sports and fitness activities options in Kalkan, including yoga, diving, and tennis lessons\/tennis court.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19513\" class=\"qe-faq-toggle kalkan\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Is there a gym in Kalkan?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Yes, there is an air-conditioned gym in Kalkan called Sportline Fitness. The details are listed below:<\/p>\n<p>Address: Kalkan, \u015eehitler Cd. no: 57, 07580 Ka\u015f\/Antalya<\/p>\n<p><a href=\"https:\/\/www.google.com\/search?rlz=1C1CHZN_enTR1017TR1017&amp;cs=0&amp;sxsrf=ALiCzsZrSLjOJZdZQ1KfkqD8zTVBlSOfFQ:1665397220922&amp;q=sportline+fitness+hours&amp;ludocid=13099612543364494687&amp;sa=X&amp;ved=2ahUKEwiQnP-NuNX6AhW3RvEDHRtWBjYQ6BN6BAgJEAI\">Hours<\/a>:<\/p>\n<table>\n<tbody>\n<tr>\n<td>Monday<\/td>\n<td>8 AM\u20139 PM<\/td>\n<\/tr>\n<tr>\n<td>Tuesday<\/td>\n<td>8 AM\u20139 PM<\/td>\n<\/tr>\n<tr>\n<td>Wednesday<\/td>\n<td>8 AM\u20139 PM<\/td>\n<\/tr>\n<tr>\n<td>Thursday<\/td>\n<td>8 AM\u20139 PM<\/td>\n<\/tr>\n<tr>\n<td>Friday<\/td>\n<td>8 AM\u20139 PM<\/td>\n<\/tr>\n<tr>\n<td>Saturday<\/td>\n<td>12 PM\u20138 PM<\/td>\n<\/tr>\n<tr>\n<td>Sunday<\/td>\n<td>Closed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19512\" class=\"qe-faq-toggle kalkan\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What is the weather like in Kalkan?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Kalkan experiences weather conditions typical of the southern Mediterranean; long, dry summers, very little rainfall, and mild winters. Temperatures range from around 20 during the day in the low season (April and October) to 40 during the day in July and August. Storms in late autumn and January to March contribute a good proportion of the total rainfall. Still, even during this period, sunshine hours are, on average, 9 per day during November, 7 in December and 8 in January and February. For more details, you can read our <a href=\"https:\/\/110design.com\/kalkan-weather-kalkans-climate\/\">Kalkan Climate blog<\/a>.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19510\" class=\"qe-faq-toggle kalkan\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Is there public transport in Kalkan?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>A local public minibus service known as the Dolmus is the most cost-effective way of travelling to areas local to Kalkan. They will take you to places such as Kas, Patara, Kaputas beach and Xanthos. The main bus stop is about 10 minutes from the centre of Kalkan, past the market on the right-hand side, and you can see their timetables displayed on the bus station windows. There is no Dolmus service connecting the different areas of Kalkan (such as Kalamar, Kisla, Komurluk and Kiziltas. \u00a0Taxis are available for journeys within Kalkan and run from early morning until late evening in peak season. Taxis can be ordered by taking a business card from taxi drivers (they all have WhatsApp accounts) or from the taxi rank, which is situated on the main roundabout at the top of the Old Town.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19509\" class=\"qe-faq-toggle extras\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Is there a welcome pack?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Most property owners do not provide a complimentary welcome pack. We can arrange one for you on request.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19508\" class=\"qe-faq-toggle extras\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can you arrange activities and excursions?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Our knowledgeable, in-resort team have a wealth of knowledge about the local area. We will gladly help you to plan an itinerary, arrange trips or restaurant bookings and plan for special occasions.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19507\" class=\"qe-faq-toggle extras\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can you arrange a car hire?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Yes, we have good connections with local hire companies who can deliver a hire car to your villa on any chosen day.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19506\" class=\"qe-faq-toggle extras\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can you arrange airport transfers?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Yes, we can help you arrange airport transfers from Dalaman and Antalya airports. We use local companies who know the area well and can help you find your way to the villa more easily than companies based in Dalaman or Antalya.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19505\" class=\"qe-faq-toggle property\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Are pets allowed at the villa?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Most of our villas have a stringent no-pets policy. Occasionally, a villa owner may allow pets in the villa; however, an additional security deposit fee will be required in case the property needs extra cleaning.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19503\" class=\"qe-faq-toggle property\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Does the villa have a travel cot and a high chair?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Most villas are not equipped with a travel cot and high chair. If a property has this facility in-house, it will be detailed on the property page. We can arrange the hire of travel cots and high chairs for you on request; please ask when booking.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19502\" class=\"qe-faq-toggle property\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Will we have a mid-stay clean?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>We clean the villa before your arrival, and there will be a mid-stay clean for reservations of more than seven nights. There will be no mid-stay clean for reservations of 7 nights or fewer. For example, if you stay for ten or 14 nights, a mid-stay clean will be arranged at a convenient time. If you would like extra cleaning, please enquire at the time of booking to find out what the additional cleaning fee will be. Cleaning fees are charged per clean.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19501\" class=\"qe-faq-toggle property\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> When is the pool cleaned?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Most maintenance teams complete pool cleaning six days a week, and the attendant usually comes very early in the morning to avoid disturbing guests.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19499\" class=\"qe-faq-toggle property\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Is the pool heated?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>We have a specialised category for villas that have <a href=\"https:\/\/110design.com\/tpes\/heated-pool-villas\/\">heated pools<\/a>. Some of the villas in this category have indoor heated pools, some have outdoor heated pools, and some have both. Generally, there is an additional charge for pool heating, and the heating option is unavailable between June- September. It would help if you enquired about pool heating at the time of booking, and we can advise you on the cost of this additional service.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19498\" class=\"qe-faq-toggle property\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Does the Villa have air conditioning?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Yes, all properties listed on our site have free air conditioning included in the rental price.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19497\" class=\"qe-faq-toggle property\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Does the Villa have Wi-Fi?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Yes, all properties listed on our site have free Wi-Fi included in the rental price.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19496\" class=\"qe-faq-toggle property\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What is the check-in procedure?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>The check-in procedure depends on which property you have selected for your holiday. Some villas are fitted with key boxes so the key code will be provided to you before your arrival, and you can complete a self-check-in. In other properties, you will be handed a physical key by either the maintenance team or the property owner on arrival. We require passport details for all guests staying at the property, and you may send this to us before your arrival or, at the latest, by 7 p.m. on the day of your arrival.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19495\" class=\"qe-faq-toggle reservations\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can I add additional guests?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>If you need to add extra guests to the reservation, you may do so by contacting our customer service team. As long as the total number of guests does not exceed the maximum number of guests the property can accommodate, then there should not be a problem.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19494\" class=\"qe-faq-toggle reservations\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Is the Villa available in winter?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Unfortunately, not all of our villas are available all year. If you are looking for a property during winter (November to April), we suggest you contact us to check whether your selected villa is available.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19493\" class=\"qe-faq-toggle reservations\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can I request a hold on the property?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Yes, we can usually put your dates on hold for 24-48 hours to give you time to book your flights and liaise with the other party members.\u00a0\u00a0If a property is already on hold for another customer request, we will advise you of this at the time of your request and let you know the time frame for the current holders.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19491\" class=\"qe-faq-toggle reservations\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Is the price shown per person or property?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Our prices are for the rental of the whole property for up to the maximum capacity displayed on the property page. We only include the total cost of the accommodation with no extras. To give you the greatest flexibility, prices do not include flights, airport transfers, car hire, insurance etc., and you are free to purchase those items from any agents of your choice.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-19492\" class=\"qe-faq-toggle reservations\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can I book online?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>You can send a booking request online. However, our website is not currently set up for instant booking. When we receive your booking request, we will contact you to confirm availability and arrange for your booking deposit to be paid. \u00a0Please note that you will not receive an immediate response if you send a request outside of our office hours. We will contact you back as early as possible on the next working day, so you should provide relevant contact details. Bookings will only be confirmed upon receiving a confirmation email after receiving the first payment.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-16425\" class=\"qe-faq-toggle reservations\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Cancellation Policy\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Cancellations should be made in writing by email, and sent by the lead name whose email address is the one recorded against the booking. Cancellations will become effective from the delivery date of the cancellation email. All cancellations are subject to a charge payable by the customer as detailed below. Charges for cancelled bookings will be confirmed to you by invoice within two weeks of cancellation. Please note: these charges also apply, if you have failed to make payment on time and we cancel your booking as a result. In addition, your booking will be treated as cancelled and the same charges will apply if you decide to change your accommodation from one property to another.<\/p>\n<p>Cancellation notice given: Cancellation charge applied:<br \/>\nMore than 80 days Deposit only (30%)<br \/>\n79 \u2013 60 days 80%<br \/>\n59 days or less 100%<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-16424\" class=\"qe-faq-toggle reservations\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What the price does not include?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Refundable security deposits, entry visa, en-route hotels, short and long sea crossings, flights, car hire, transfers, car parking and holiday insurance are not included in the price although some of these items can be arranged at extra cost.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-16423\" class=\"qe-faq-toggle reservations\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Refundable Damage Deposit\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>A \u00a3250 refundable security deposit is payable with the final rental balance and is returned to you within 10 days of the end of your holiday provided there is no loss, breakages or damage to the rental property or its contents (in some cases, a larger damage deposit is required in which case we will notify you at the time of booking).<\/p>\n<p>The payment of your security deposit does in no way exclude you from your responsibility to take every care of your holiday accommodation. The property will be presented in good order and should be left as such. Any damage liability rests totally with you. If any damage occurs (accidental, wilful, reckless or otherwise) or the property is left in an unacceptable condition, then the resolution of any dispute shall be between you and the owner or local property management company. In certain circumstances the Company is prepared to arbitrate between the parties but we must remain neutral in all cases.<\/p>\n<p>Should no damage have occurred during your stay then the deposit will be returned to you by bank transfer to a UK bank account nominated by you. Additional payment for any proven claim in excess of the breakage deposit will be requested by the Company directly from you.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-16422\" class=\"qe-faq-toggle reservations\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Booking and Payment\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>A non-refundable deposit for the accommodation rental is payable when you book your holiday and the balance is due 8 weeks before departure. The deposit is generally 30% but can be more or less dependent upon the property. We will notify you at the time of booking the deposit amount required. The balance due date is shown on your confirmation so please make a note of it as no reminders will be sent. Where the balance due date differs, you will be notified at the time of booking. From time to time we may agree that you can pay the balance upon arrival at your accommodation. If you book less than 8 weeks before your arrival date, the full balance will be due immediately. Deposit payments can be made by bank transfer, cheque, or debit\/credit cards. Payments for the balance must be made by bank transfer or cheque. If you wish to pay the balance by a credit or debit card, we reserve the right to charge a 1.5% administration charge.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-16421\" class=\"qe-faq-toggle reservations\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What the price includes?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Use of the villa, as booked for the people named on the booking form, including utilities and facilities which are advertised in the villa description as being available at no extra charge, plus the services of the local villa or apartment agents where applicable.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t            <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3588","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.themulberrycollection.com\/en\/wp-json\/wp\/v2\/pages\/3588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.themulberrycollection.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.themulberrycollection.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.themulberrycollection.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.themulberrycollection.com\/en\/wp-json\/wp\/v2\/comments?post=3588"}],"version-history":[{"count":6,"href":"https:\/\/www.themulberrycollection.com\/en\/wp-json\/wp\/v2\/pages\/3588\/revisions"}],"predecessor-version":[{"id":25779,"href":"https:\/\/www.themulberrycollection.com\/en\/wp-json\/wp\/v2\/pages\/3588\/revisions\/25779"}],"wp:attachment":[{"href":"https:\/\/www.themulberrycollection.com\/en\/wp-json\/wp\/v2\/media?parent=3588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}